Web Templates frequently asked questions

1. What I am allowed and not allowed to do with the templates?

You can:
Build any website using the template in any way you like.
You cannot:
Resell or redistribute templates (like we do).
Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content provider companies and individuals.
Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design).

2. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is permanently removed from the sales directory and is never available to other customers again. Only you and people who bought the template before you will own it.

3. Is it reasonable to make Unique purchase of template that was already purchased before?

Yes. Because there is very very small chance that you will find same design online. There are more than 3,000,000,000 webpages online now according to stats on www.google.com (check at the bottom).

4. My transaction was suspended? Why? What can I do?

Such non tangible products like website templates are very easy target for carders (persons who use stolen credit card details in order to make purchases). That's why we developed advanced antifraud protection system. This helps us to prevent fraud and keep website templates as rare as possible.

Most of website template sellers do not provide own antifraud protection. This makes their products an easy target for carders. Carders spread templates around the world through 'warez' websites and 'warez' CDs.

Your transacition may be suspended when the antifraud system marks it as a suspicious one. You will need to wait a few hours while our operator calls to merchant services provider and checks your transaction manually. Your details will be moved to white list if everything goes well. You will never be suspended again.

5. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download the .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s) and fonts. You will need an unzipping tool to open the .zip archive. Windows users may visit www.WinZip.com. Mac users may visit www.StuffIt.com

6. What is the best place to find photos/images for customization of my template?

We recommend that you purchase images from www.gettyimages.com.

7. What are the advantages of purchasing a website template?

The major advantage is price:
You get a high quality design for just $15-$70. You will not have to hire a web designer or external web design studio.
Second advantage is time frame:
It usually takes 5-15 days for a good designer to produce a web page of such quality.

8. In what format are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

9. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at http://www.adobe.com/products/photoshop/main.html

10. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check .sources available. field in the template preview windows.

11. Can you teach me how to build an HTML website from a PSD file.

Yes we can. Consult our Tutorial. Besides, there are many good tutorials available online on such sites as www.sitepoint.com , www.ahfb2000.com ... etc.

12. What is Clipart library?

It is a selection of elements that may become helpful during creation of websites usign website templates.
Elements included (quantity is aproximate):
Arrows: 25 items, Bullets: 10 items, Buttons: 15 items, Icons: 15 items, Logos: 25 items, Windows for content (ie. News box. etc.): 3 items, Other elements: 100 items. All this elements are provided in Photoshop files in external layers . this makes easy to insert clipart library images in to your designs based on website templates.

13. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the best - http://www.macromedia.com/software/dreamweaver.

14. Can I resell your templates through website earning on commission?

Yes. Please go to our affilate program page .

15. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

16. How can I modify a template to suit my particular website?

Please check tours:
Tour of website template usage.
Tour of flash intro template usage.
Tour of logo template usage.

17. Is it possible to use templates for developing websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money.

18. Should I buy the same template for every page on my site?

No, you buy it only once. After purchasing you may use the template as many times as you need for one website.

19. How do I open the delivered template(s)?

Templates are delivered in .ZIP format for fast downloading. You will need an unzipping tool to open this type of files. Windows users may visit www.WinZip.com. Mac users may visit www.StuffIt.com.

20. What does a .zip file contain?

You can receive this info by clicking on template thumbnail. You will see a list of contents under 'sources available' title.

21. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges.

Terms of Use.

1. IMPORTANT INFORMATION
You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.
2. LICENSE
Our website grants you a nonexclusive limited license to use the web templates and other products sold through our web site by independend contect providers (the "products") in accordance with these Terms and Conditions (the "license") issued by our company.

a) LIMITED USAGE GRANTED
You may only use each individual product on a single website, belonging to either you or your client. You have to purchase same template once more in order to make another project with the same design

b) MODIFICATIONS
You are authorized to make any necessary modification(s) to our products to fit your purposes.

c) UNAUTHORIZED USE
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.

d) ASSIGNABILITY
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from templatemonster.com.

e) OWNERSHIP
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers.

Our products are provided "as is" without warranty of any kind,
either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
3. OUR REFUND POLICY

Since Templatemonster.com is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date
4. ANTIFRAUD CHECK

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Our company reserves the right to change or modify these terms with no prior notice.

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